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The SPEED of Trust: The One Thing That Changes Everything |  | Author: Stephen M.R. Covey
Creators: Stephen R. Covey, Rebecca R. Merrill
Publisher: Free Press
Category: Book
List Price: $15.95
Buy New: $10.85
as of 9/6/2010 16:27 CDT details
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Seller: Amazon.com
Rating:  115 reviews
Sales Rank: 3514
Media: Paperback
Pages: 384
Number Of Items: 1
Shipping Weight (lbs): 0.7
Dimensions (in): 8.4 x 5.4 x 1.3
ISBN: 1416549005
Dewey Decimal Number: 174.4
EAN: 9781847392718
ASIN: 1416549005
Publication Date: February 5, 2008
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Product Description
From Stephen R. Covey's eldest son comes a revolutionary new path towards productivity and satisfaction. Trust, says Stephen M.R. Covey, is the very basis of the new global economy, and he shows how trust—and the speed at which it is established with clients, employees and constituents—is the essential ingredient for any high-performance, successful organization. For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship—from the most personal to the broadest, most indirect interaction—and how to establish trust immediately so that you and your organization can forego the time-killing, bureaucratic check-and-balance processes so often deployed in lieu of actual trust.
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| Customer Reviews:
Showing reviews 1-5 of 115
 AAA++ Reputation Accelerator Should Be The Second Thing A Company Looks At After This Book!!! August 18, 2010
CEO77reader
Step two should be a company like Reputation Accelerator. I just have to say that this book made what should be but isn't overly obvious, come very clear in terms of ROI. I would recommend as any company implements the truths of "The Speed of Trust" they should look directly at how their "Online Trust" is the starting point of everything! Inviting online public trust increases team trust inside your company walls. A lack or increase in public online reputation trust will express itself openly to our employees. To increase the level of trust between team members we also increased the level of trust between the public and our company. The cross over between online reputation and speed of trust truly go hand in hand.
Great book August 13, 2010
Fattie
excellent read and very relevant to business life and life in general. This was recommended to me from someone in the UK, Im in NZ, so i got it out of the local library to read.... once I got to page 69 I thought this is such a great book Im gonna buy it. So I did :-)
The Speed of Trust by Covey July 25, 2010
Kate
Well written and very informative. The only negative thing on Kindle is that some charts are hard to read - true with many books.
TheSpeed of Trust June 9, 2010
M. cm blasgen (ELBERT, CO, US)
The book was recommended to me and proved to be exactly as I expected. Practical advice, real life examples and some highly inciteful perspective on how people work together. I recommend it to anyone and all to read unless you live on your own island, utterley alone and have everything you could ever need.
$10 Million Education June 4, 2010
John W. Pearson (San Clemente, CA, USA)
Yikes. I read and recommend a book-a-week. I don't know anyone who reads all the books I recommend. And I can't give every book an extraordinary rating. But five months into the year, I've clearly found another Top-10 book for 2010.
Clients and colleagues raved about it. So I bought it, but didn't read it. I mean, it's 322 pages, plus the index. Finally, I read a review that hooked me. So I read it. Wow! This is one powerful book. It has the potential to change the culture of your organization.
Stephen M.R. Covey is the son of Stephen R. Covey, author of The 7 Habits of Highly Effective People--a classic. So could the son crank out anything special--especially on a subject as basic as trust? Yes. Very special.
"Contrary to what most people believe," writes Covey, "trust is not some soft, illusive quality that you either have or you don't; rather, trust is a pragmatic, tangible, actionable asset that you can create--much faster than you probably think possible."
Covey's content is very deep (character isn't enough, you must also pair it with competence). His four cores of credibility will preach (Integrity, Intent, Capabilities and Results). And his 13 behaviors that flesh out the core are stunning, important, memorable and teachable. Examples: #1 Talk Straight, #3 Create Transparency, #4 Right Wrongs, #8 Confront Reality, #9 Clarify Expectations, and #11 Listen First.
Behavior #7 is Get Better. He quotes a story told by Warren Bennis and Burt Nanus about IBM Founder Tom Watson Sr. in their book Leaders: Strategies for Taking Charge:
"A prominent junior executive of IBM was involved in a risky venture for the company and managed to lose $10 million in the gamble. It was a disaster. When Watson called the nervous executive into his office, the young man blurted out, `I guess you want my resignation?' Watson said, `You can't be serious. We've just spent $10 million educating you!' It's this type of learning that caused Watson to say, `If you want to increase your success rate, double your failure rate.'"
So what would it take in your organization to ignite the "speed of trust" so failures are an appropriate part of your culture? Covey's answers and thinking are original and without the taint of fads or trendy stuff. You'll read, ponder and remember. But it's also a page-turner. Stories punctuate the principles and pithy quotations convict, like this one from Blaine Lee: "Almost all conflict is a result of violated expectations."
You'll repeat the hilarious story of his parents' encounter with the Highway Patrol and your listeners (staff, board, family members) will never forget the episode or the core principle (intent). The dozens and dozens of illustrations will ensure that you'll never think of trust--and the cost of squandering it--in the same light again.
Alan Greenspan said, "Rules cannot take the place of character." Covey quotes a psychologist and corporate ethics trainer who said, "I see a lot of organizations who say they are going to tighten the rules. I don't see a lot of them saying that they're going to work to be extremely clear about what their values are, and give people training on how those values translate into actual behavior." Amen.
Covey says that "leadership is getting results in a way that inspires trust." His 13 behaviors tell you how to do that. I urge you to get your team reading and wresting with this important book.
Showing reviews 1-5 of 115
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